Refund and Returns Policy

1. About this policy

This policy applies to subscriptions to “What’s New In Italy” purchased through this website. “What’s New In Italy” is a digital publication, delivered monthly as a downloadable PDF document. As no physical goods are shipped, this policy relates to digital subscription refunds only.

2. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-supplied, or to receive a refund, if a service fails to be provided with due care and skill. Nothing in this policy is intended to limit or exclude these guarantees.

3. Change of mind

Because “What’s New In Italy” is a digital subscription that provides immediate access to content upon payment, we are not able to offer refunds for change of mind once a subscription has commenced and the first edition has been made available to you.

4. Cancelling your subscription

Subscriptions are billed annually and do not automatically renew unless stated otherwise at the time of purchase. If you wish to cancel your subscription, please contact us before your renewal date. Cancellation takes effect at the end of your current subscription period; we do not provide partial refunds for the unused portion of a current period.

5. Faulty access or technical issues

If you are unable to access your subscription, or experience a technical problem with a downloaded edition (for example, a corrupted file or an incorrect password), please contact us and we will investigate and provide a replacement file, a corrected password, or a refund, as appropriate.

6. Incorrect or duplicate charges

If you believe you have been charged in error, including duplicate charges, please contact us as soon as possible. We will investigate and, where an error is confirmed, provide a full refund of the incorrect charge.

7. How to request a refund

To request a refund under this policy, please contact us with your order details and the reason for your request:

The Editor, What’s New In Italy
Email: the-editor@whatsnewinitaly.com
Phone: 0419 555 822

We aim to respond to all refund requests within a reasonable period. Any approved refunds will be processed back to your original payment method.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: July 2026.